1. Why is the appliance leaking?
It is most likely that the ring (stopper) on the cartridge came off during transportation, or that you have forgotten to take off the O-ring when replacing the cartridge. It is highly unlikely that the leaking has been caused by a mechanical fault in the appliance. O-ring: Small, round rubber gasket that prevents leakage when connecting the various pipes to the appliance.
2. How do you remove the lead in tap water?
According to a program aired by NHK around 9 p.m. on March 15th, 2003, approximately 18 to 20% of Japanese households (450,000) rely on lead pipes for their tap water, and that lead in our water is beginning to have serious effects on our health. The WHO * (World Health Organization) allows up to 0.01ppm of lead in drinking water, but in some cases in Japan 0.05 ppm of lead was detected, raising serious concerns about stomach and brain illness. Lead pipes are cheap and relatively easy to produce, they began to be used after the end of the war. Since these lead pipes were not used for main or branching pipes, but for pipes inside homes, the waterworks department does not have data on where they were installed, and are therefore unable to replace them. In addition to the standard filter that comes with the LeveLuk, we also offer filters that remove lead and chlorine from the water. These filters contain soluble ions, calcium and activated charcoal. It can filter up to 1,500 gallons of water, which means it should last for about 6 months for a family with four or five people. Please do not forget to replace the filter when the time comes. WHO: The World Health rganization is a UN agency founded in 1946 to “promote health maintenance of humankind,” and that has been active since 1948.
3. What should I do if there is no cartridge replacement notice even after a year?
The display screen on the LeveLuk will notify you when the total volume of water produced reaches 1,500 gallons. The microcomputer controls this notification mechanism, so please ensure to press the reset switch to activate the microcomputer when you put in a new filter. The reset switch is located on the top right of the cartridge section (inside the black cover on the left). Please press it until it beeps. This microcomputer controls other information for the LeveLuk as well, so please make sure not to forget to press the reset button.
4. The upper flexible pipe leaks acidic water when I set the appliance on beauty care water. What can I do to stop the leaking?
Before pouring water through the flexible pipe, you need to take off the scales1 (mineral clusters) stuck to the electrode plate2 by reversing the voltage3, that is, changing the plus and minus of the electric current. This is necessary for producing proper acidic water. By removing the scales and running acidic water through the flexible pipes even when you are not using acidic water, you can keep the electrode plate clean and increase its durability. Moreover, using the upper flexible pipe makes the appliance easier to use especially when washing your face or pouring water into a plastic bottle.
1) Scales: Ca, Mg, Na, Ka and other mineral clusters are produced when water is electrolyzed. These clusters are called scales and are not harmful even if consumed.
2) Electrode plate: A metal board that conducts electricity during electrolysis. It is made of titanium and plated in platinum. It has superb electrolysis capacity and high durability.
3) Reversing the voltage: In order to electrolyze water, the plus and minus of the direct currents must be clear. When mineral clusters get attached to the electrode plate, there is a
need to reverse the plus and minus of the current to remove the clusters. This basically sets the appliance on a cleaning function, similar to when it is placed on the “beauty water”
5. What does cleaning consist of?
LeveLuk has an automatic cleaning system. The amount of minerals in the supply water, such as Ca and Mg can vary greatly, and mineral4 cluster inevitably stick to the electrode plates. They can be broken off, however, easily by reversing the electric current (switching the +,-polarity). Mineral clusters attached to the electrode plate decrease the electrolysis capacity of the appliance, resulting in a failure to produce primary Kangen Water™. The amount of minerals attached to the electrolysis cell varies according to the quantity of minerals in the tap water. LeveLuk’s automatic cleaning mechanism is activated for 20 seconds when continual electrolysis reaches 15 minutes. When using LeveLuk in areas where the water has a high mineral content, change the setting to “beauty water” (2nd from bottom) and turn on the tap slightly so the water is running gently. This will reverses the electric current and remove the crystals in the electrolysis cell after 2-3 minutes.
Changing the setting to “beauty water” once a day for 30 seconds is another way to clean the electrolysis cell. The cleaning function is necessary to maximize the life span of the electrolysis cell.
4) Minerals: Ca (calcium), Mg (Magnesium), Na (Sodium), Ka (Potassium) and other nutrients found in food and water. Minerals found in water are said to be especially good
for the health in optimum amounts.
6. What should I do if I notice a build-up of white, floating clusters in my water?
Small amounts of minerals are found in unpurified water (tap water/sewage water). During electrolysis, minerals become concentrated on the minus side of the electrolysis circuit, causing clusters to attach to the electrode plate. LeveLuk can remove the clusters by reversing the voltage, but sometimes these clusters fall off naturally. When you pour this water into a stainless container or glass, the clusters stick to the bottom and sides. It is difficult to remove these clusters by scraping with metallic objects, etc. Instead, please pour vinegar into the container and leave it for 12 to 15 hours. You could substitute citric acid1 for vinegar if you like.
These clusters are not harmful even if consumed, so please do not worry. Furthermore, if you set the machine on beauty water (acidic water) , and let the water run for two to three minutes, you can decrease the amount of minerals significantly.
Please clean containers that you put Kangen Water™ in at least once every three months by the abovementioned method.
1) Citric acid: Citric acid is extracted from apples. It has the ability to dissolve clusters of minerals such as Ca and Mg. An ideal and safe way of cleaning water production appliances is to circulate citric acid through the appliance.
7. What is calcium addition?
In ancient times, the Japanese archipelago was connected to what is now China, but over the years it broke off and drifted toward the Pacific Ocean. Japan’s soil was acidic back then, and since there are many volcanoes along the Sea of Japan, the soil has remained acidic, and has not become neutral or alkaline. As a result, the water in areas toward the Sea of Japan is more acidic than in areas closer to the Pacific Ocean. Although acidic water, which has an astringent effect1, is good for the skin if used for everyday chores and facial treatment, it is not suitable for drinking. Even when this water is electrolyzed, it does not produce water with standard pH levels. This water is much better for consumption than unpurified water. An ORP measuring device is the best way to see this for your self, in which case there is a need to add calcium glycerophosphate2 to the water. By doing so, pH levels can be increased in intervals of 0.5. We recommend that people living in regions on the side of the Sea of Japan add calcium to their water.
1) Astringent effect: Acidic water contains a small amount of chlorine ions and has an astringent effect. This water is good for toning your skin.
2) Calcium glycerophosphate (Calcium powder): If the pH level does not increase even after electrolyzing water (especially when using well water or tap water in areas toward the
Sea of Japan), adding calcium powder will increases the pH level.
8. How many years does the electrolysis cell remain effective?
The electrode plate in LeveLuk’s electrolysis cell is thicker and larger than other company’s product. The appliance is designed this way in order to increase electrolysis capacity and durability. Another important reason is to guarantee the production of maximum volumes of water. The electrode plate is made of top quality titanium, and the welded terminals are plated with platinum. Needless to say, due to this choice of materials, the electrode plate is completely rustproof. The electrolysis cell is to a water production appliance what the engine generator is to a car. We can recommend our products with the utmost confidence because we use only the best materials. Our electrolysis cell and control (PCB)3 secures a high ORP,4 and produces safe, healthy and delicious water. The automatic cleaning mechanism ensures that the electrolysis cell is always clean, and it should last 15 years.
3) Control PCB (Print Circuit Board): A board comprising print circuits that manage various data related to the appliance. Hi-tech components/condenser also built in.
4) ORP (Oxidation Reduction Potential): Electrical potential needed to reduce or slow down rusting and decay (oxidization). This process is also known as deoxidization. ORP is measured in terms of negative mVs. The ideal ORP level for the human body is said to be between -150mV and -400mV.
9. How do you use the reset switch?
There is a square switch situated under the black cover on the front-left of the appliance. Please make sure to push this button (it should make a beeping sound) when you first set up the LeveLuk or when replacing the filter. This allows for the correct display on the monitor (liquid crystal display) of all the information stored in the LeveLuk microcomputer. This reset button must be pushed in order for information to be displayed on the LCD screen. It notifies the user of when there is too much or too little water, sets off an alarm when heated water passes through by mistake, and informs you to monitor the water flow. Delivery of safe and healthy water by LeveLuk is assured by operating such tasks correctly.
10. What is beauty water (acidic water) and strong acidic water?
Acidic water has a pH of around 5.5-6.5 and strong acidic water has a pH of lower than 2.7. The Japanese Ministry of Health, Labour and Welfare has certified acidic water as an astringent1,2. Since strong acidic water or “hypochlorous acid water” is known to have bactericidal effects, we have been applying for certification from the Ministry of Health, Labour and Welfare. Strong acidic water was certified as a food additive in Japan in June 2002.
3) Astringent: Acidic water works as an astringent for toning you skin.
4) Astringent water: Refers to acidic beauty water. Has an astringent effect.
11. How does the automatic draining system work?
LeveLuk is equipped with an automatic water-draining system that prevents contamination and proliferation of germs in residue water. The automatic water draining system is activated once the water stops. It takes approximately 30 seconds for all water in the electrolysis cell, water purification cartridge, and all channels to be drained through the hose (gray). Please note that the automatic water draining system is activated when the water level drops, and positioning the spout higher than the base of the appliance for any reason (pooling of acidic water in the tank, hanging the hose from a rack because of its length) may result in a failure to discharge residue water. Leaving water behind may cause problems with taste and smell. Please be sure to have the spout hose lower than the appliance before turning the tap off.
12. Some white bits are floating in the Kangen Water™. What are they?
Your original tap water supply always contains some minerals. Especially on the pacific side of Japan, including Okinawa, the land is more alkaline and minerals crystallize readily onto the electrolysis plates and some break off into the water. Although they look like foreign substances, there is no harm in drinking these mineral clusters. In order to prevent the mineral clusters from falling into the water, we recommend changing the setting to “beauty water mode” at 5.5 pH (run reverse voltage) and increase the pressure and quantity of water once or twice a day for 3-4 minutes to clean out the appliance. Because of the caustic lime1 situation in Okinawa, we recommend people living in this area to use the pre-filter2 (sold separately). Depending on the situation, it may be appropriate to use both filters together. When mineral clusters stick to aluminum or anodized aluminum3, it turns brown and becomes difficult to take off. Please refrain from using aluminum or anodized aluminum pans and pots as much as possible.
1) Caustic lime: Okinawa is said to exist on top of coral. As a result, the water in Okinawa has a high mineral content.
2) Pre-filter: A filter used in situations where the original water supply contains a high percentage of well water or chemical substance. The transparent filter makes it easy to tell when the cartridge needs changing.
3) Anodized aluminum: An aluminum alloy often used in household pots.
13. Can the LeveLuk be used overseas?
LeveLuk is made to be used in USA. When using LeveLuk in other countries, it must be adjusted to the particular voltage (110V-240V) and water quality of the country. Since there are few countries where you can drink tap water straight from the tap, and many countries where the water has extremely high calcium content, we recommend selecting a filter that suits the country. Many laws must be taken into consideration for exporting goods, but individual use overseas is not a problem – IF the electrical voltage is the 110V-240V. If it is not…do not use a transformer to correct this. You should call Enagic or your sales associate for expert advice on this.
14. How do I use the spout stand?
Two types of water run through the LeveLuk machine, and Kangen Water™ will be produced only when the two run at a fixed ratio. If the discharge hose is bent, or the stand is positioned higher than the bottom tip of the flexible pipe, acidic water cannot be produced properly. In turn, stretching the hose below the sink to collect water in a separate container will result in loss of Kangen Water™. In this case, please do not pull the spout stand to the bottom, but prepare a separate hose to collect water in the container.
15. What does the five-year warranty specifically cover?
The device is warranteed to the original purchaser – per the Enagic Warranty Card. The entire device is covered – everything except the filter, which must be changed after approximately 1,500 gallons of water. So…the computerized mechanisms, the electrodes, etc. and the proper functioning of the machine. The only exception would be if the client abused the machine…such as (a) dropping it or damaging it (b) or taking it out of the country to an area that uses a different voltage and MH electrical. I will explain all that to you in detail.
16. Why does the SD-501 only have one filter while some of the other top brand have multiple filters?
Remember, this is an ionizer that does many things…not just filtering. In fact, we don’t call it a filter system even though it does filter. Our filter is for removing all the bad minerals and chemicals in the water – the heavy metals – such as arsenic – and the fluoride and chlorine. The electrodes and the ionization process create the intensification of the good minerals in the water and the pH. Of course, the ionization process also separates the water into two parts – acid and alkaline. Connecting directly to your faucet, a water ionizer uses a two-step process: The first task is to filter out harmful components of the water. Enagic Ionizers achieve this by the use of a multistage activated carbon filter containing antibacterial granular activated carbon and Calcium Sulfite. This three-layered high-powered water-cleaning filter removes matters such as lead, chlorine, effluvium, rust and other impurities – yet, it still keeps the minerals. (Taken from the SD 501 Brochure) Next, a small electrical charge is introduced into the water through platinum-coated titanium electrodes. The process of electrolysis that follows takes place in a chamber designed to separate the water into two streams of ionized water. A range of pH settings from neutral to very alkaline or very acid is available at the touch of a button. The electrodes are cleaned in an automatic cleaning cycle. When a client’s water supply is from a well, we recommend an additional pre-filter. The one we recommend is made by KDF and is available from Enagic.
17. How many electrodes are installed in the SD-501, and what is the measurement of the surface area of these electrodes?
The heart of an ionizer is the water cell, which contains the electrodes. The electrodes deliver the current and create the “ionization.” We control the voltage conducted through the electrodes and then to the water by selecting the different “Alkaline” settings on an ionizer. The higher the alkaline setting (or voltage), the more alteration you will achieve in pH and ORP. Effective conductivity is the primary determinant of effective delivery of the current or voltage into the water needed to create electrolysis. The flow rate through the machine determines how long the water is actually in contact with the electrodes receiving the voltage and the effects of electrolysis. By all standards, the Enagic products are superior. The surface area of the electrodes is said to be the largest in the industry. Our Titanium plates are coated with Platinum. Our SD 501 has 7 chambers with these plates inside. Each titanium plate is heavily electro-plated with platinum, which is now exceeding $1250 per oz. and titanium reaching record highs …food grade titanium is about $400.00/lb. and medical grade is about $1400/lb. Platinum-coated titanium electrodes are non-toxic. Platinum will not emit any particles into your drinking water. Other electrode metals – such as stainless steel – can emit various reactive metals (iron, chromium, manganese, sulfur, phosphorous, copper, molybdenum, and nickel) into the water. However, platinum is universally recognized as a non-reactive element and recommended for electrolysis. When you look at water ionizers, one of the most important components is the water cell. This houses the Platinum Coated Titanium plates that the water flows through. This cell is also known as the “Engine” or “Heart” of the unit. Look at the size of the units below, and keep in mind that Platinum is $1250 dollars an ounce. Does it seem reasonable that these units are exactly the same?
18. What is the expected electrode effective life after which the ionizer cannot attain the expected pH & ORP levels?
Depending on the quality of the water there could be some variation. The SD 501 has an expected life of about 12 – 15 years.
19. What is the cleaning cycle frequency and duration for the SD-501?
LeveLuk has an automatic cleaning system. The amount of minerals (4) in the supply water, such as Ca and Mg can vary greatly, and mineral cluster inevitably stick to the electrode plates. They can be broken off, however, easily by reversing the electric current (switching the +,-polarity). Mineral clusters attached to the electrode plate decrease the electrolysis capacity of the appliance, resulting in a failure to produce primary Kangen water™. The amount of minerals attached to the electrolysis cell varies according to the quantity of minerals in the tap water. LeveLuk’s automatic cleaning mechanism is activated for 20 seconds when continual electrolysis reaches 15 minutes. When using LeveLuk in areas where the water has a high mineral content, change the setting to “beauty water” (2nd from bottom) and turn on the tap slightly so the water is running gently. This will reverses the electric current and remove the crystals in the electrolysis cell after 2-3 minutes. Changing the setting to “beauty water” once a day for 30 seconds is another way to clean the electrolysis cell. The cleaning function is necessary to maximize the life span of the electrolysis cell.
4) Minerals: Ca (calcium), Mg (Magnesium), Na (Sodium), Ka (Potassium) and other nutrients found in food and water. Minerals found in water are said to be especially good for the health in optimum amounts.
20. Is the flow control on the SD 501 electronic or manual?
Manual…you control the water flow with your faucet controls. The smart machine talks and tells you if the flow is NOT enough or is too much. – thus protecting the ionizer!
21. In the event of a SD-501 requires servicing, can the ionizer be fully serviced and repaired in the U.S.?
Yes, absolutely. We have technical departments at most of our five offices. The exact location would depend on the issue. The technical department would advise.
22. Is the service and/or repair done at the dealer’s expense?
Yes…the Company’s expense during the Warranty period. For the SD 501, that is five years – for the original purchaser. Those details are on the Warranty Card that comes with your Ionizer. As I mentioned earlier, if it were abused by the customer, the warranty would not apply. Naturally.
23. What are the electrodes of each unit composed of?
The electrodes are Titanium, a very hard metal – plated with platinum, a very conductive metal. All Enagic Water Ionizers currently manufactured use these two materials for their electrodes. Platinum-coated titanium electrodes are non-toxic. Platinum will not emit any particles into your drinking water. Other electrode metals such as stainless steel, can emit various reactive metals (iron, chromium, manganese, sulfur, phosphorous, copper, molybdenum, and nickel) into the water. The use of stainless steel over platinum obviously saves other manufacturers money. However, platinum is universally recognized as a non-reactive element and recommended for electrolysis.
24. Is the LeveLuk electrolyzing tank different from competing models?
By all standards, the Enagic products are superior. The surface area of the electrodes is the largest in the industry. Our Titanium plates are coated with Platinum (current cost $1250.00 per oz). Our SD 501 has 7 chambers with these plates inside. Platinum-coated titanium electrodes are non-toxic. Platinum will not emit any particles into your drinking water. Other electrode metals such as stainless steel, can emit various reactive metals (iron, chromium, manganese, sulfur, phosphorous, copper, molybdenum, and nickel) into the water. The use of stainless steel over platinum obviously saves other manufacturers money. However, platinum is universally recognized as a non-reactive element and recommended for electrolysis. Some competitors have as few as 1 electrode chamber…some 3 or perhaps even 5. The SD 501 has 7 platinum covered titanium plates. The LeveLuk SD 501 offers seven titanium anodized electrodes. Upon examination of the inside of the machine, it is easy to see that our plates are 10 to 20 times larger than most other machines. A few of our competitor’s machines have plates that are literally 6 times “SMALLER” than the SD 501.
See Which machine is right for you?